A Cup of Good Tea – Terms and Conditions

 

Last Updated: October 27, 2023​

Welcome to A Cup of Good Tea (hereinafter referred to as “this Website,” “we,” or “our”). Before you access, browse, or use this Website for shopping, please read these Terms and Conditions carefully. Your access to and use of this Website signifies that you have read, understood, and agree to be bound by all the following terms and conditions.

​Table of Contents​

  1. Scope of Agreement

  2. Product Information and Availability

  3. Pricing and Tax Policy

  4. Order Process

  5. Shipping and Delivery

  6. Returns and Refunds

  7. Privacy Protection

  8. Third-Party Links

  9. Disclaimer

  10. Limitation of Liability

  11. Contact Us

​1. Scope of Agreement​

1.1 These terms apply to A Cup of Good Tea and all users who access or purchase products via www.acupofgoodtea.com.

1.2 Both parties agree that these terms shall exclusively govern our relationship from the date of purchase.

1.3 We reserve the right to modify these terms at any time. The modified terms will take effect immediately upon publication and apply to all subsequent orders.

​2. Product Information and Availability​

2.1 Products are available only while stocks last. We make every effort to maintain sufficient inventory but cannot guarantee the constant availability of all products.

2.2 Product descriptions and images are for reference only. Actual products may have slight variations due to photography lighting, display differences, etc.

2.3 If a product is out of stock after you place an order, we will notify you via email of the estimated delivery time or cancel the order.

​3. Pricing and Tax Policy​

3.1 Product prices are exclusive of taxes. We reserve the right to change prices, but the order price will be based on the price displayed on the Website at the time of ordering.

3.2 ​Tax Explanation for International Orders:​​

  • ​EU Orders:​​ VAT is pre-paid via the IOSS system for orders below €150; for orders above €150, import VAT is payable by the recipient upon import.

  • ​Non-EU Countries:​​ Checkout prices do not include any taxes; potential import duties are the responsibility of the recipient.

  • ​US Orders:​​ Sales tax is charged according to the regulations of each state.

3.3 Shipping costs are calculated based on order weight, destination, and shipping method, with specific amounts displayed at checkout.

​4. Order Process​

4.1 Placing an order constitutes a purchase offer. The contract is formally established only after you receive our order confirmation email.

4.2 You must provide accurate and complete order information and are responsible for all activities under your account.

4.3 We reserve the right to cancel orders due to inventory issues, pricing errors, or suspicious activity.

​5. Shipping and Delivery​

5.1 Delivery times are estimates only and do not include customs clearance time. We are not responsible for delays caused by customs.

5.2 You are responsible for providing an accurate delivery address and ensuring someone is available to receive the shipment. Additional costs incurred due to failed delivery will be borne by you.

5.3 Ownership of the goods transfers upon receipt. The transportation risk is borne by us until successful delivery.

​6. Returns and Refunds​

6.1 ​Return Period:​​ You may request a return or exchange within 15 days of receiving the goods.

6.2 ​Return Conditions:​​

  • Goods must be unopened, in their original condition and packaging.

  • Due to hygiene reasons, returns of food items are only accepted if unopened.

  • Damaged or defective goods will be fully refunded (including shipping costs).

6.3 Refunds will be processed to the original payment method. Processing time depends on the payment provider.

​7. Privacy Protection​

We strictly adhere to our Privacy Policy to protect your personal information. Please refer to our Privacy Policy for details.

​8. Third-Party Links​

This Website may contain links to third-party websites. These links are provided for reference only, and we are not responsible for their content or availability.

​9. Disclaimer​

This Website is provided “as is.” To the fullest extent permitted by law, we disclaim all express or implied warranties.

​10. Limitation of Liability​

In no event shall we be liable for any indirect, incidental, or consequential damages arising from the use of this Website.

​11. Contact Us​

If you have any questions, please contact us via:

  • Customer Service Email: service@acupofgoodtea.com

  • Service Hours: Due to time difference, we will contact you within 24 hours