15 days return and refund conditions 

​​آخر تحديث 27 أكتوبر 2023​

At A Cup of Good Tea, we are committed to ensuring your complete satisfaction with our products. If you are not satisfied with your purchase, please review the following policy to understand how to return items and obtain a refund.

​Policy Overview​

​1. Return Eligibility​

​1.1 Eligible for Return:​​

• Products returned within 15 days of receipt

• Products unopened with original packaging intact

• Original order number and proof of purchase provided

• No signs of use,Does not affect secondary sales

​1.2 Not Eligible for Return:​​

• Opened food products (for hygiene and safety reasons)

• Beyond the 15-day return period

• Missing original packaging or labels

• Quality issues caused by improper storage by customer

​2. Return Process​

​2.1 Requesting a Return​

• Log into your account and go to “Order History”

• Select the order needing return, click “Request Return”

• Fill out return reason and quantity

• Customer service will confirm within 24 hours after submission

​2.2 Return Packaging Requirements​

• Use original packaging box

• Include return form (system generated)

• Ensure products are protected during transit

• Recommend using tracked shipping service

​2.3 Return Address​

After return request is approved, system will provide specific return address

​3. Refund Policy​

​3.1 Refund Timeline​

• ​1-2 business days after receiving return: Quality inspection

• ​Days 3-5: Financial processing

• ​Days 5-7: Refund received (depends on payment provider)

​3.2 Refund Methods​

Refunds will be issued to original payment method:

• Credit/Debit Card: 7-10 business days

• PayPal: Instant to PayPal account

• Bank Transfer: 3-5 business days

​3.3 Refund Amount​

• Full product amount refunded

• Original shipping cost not refunded (unless quality issue)

• Return shipping cost borne by responsible party

​4. Special Cases​

​4.1 Damaged or Defective Products​

If product is damaged or defective upon arrival:

• Contact customer service within 48 hours of receipt

• Provide photos or video as evidence

• We will arrange free replacement or full refund

• Cover round-trip shipping costs

​4.2 International Returns​

For international returns:

• Duties and import taxes not refundable

• Recommend using tracked mail to prevent loss

• Contact customer service for large returns to discuss solutions

​5. Exchange Policy​

​5.1 Exchange Conditions​

• Exchange available when same item is out of stock

• Price differences will be adjusted

• Exchange process similar to return process

​5.2 Exchange Timeline​

• New item shipped within 3-5 business days of receiving return

• Use same or upgraded shipping method

​6. FAQ​

​Q: Can I return products if I don’t like the taste?​​

A: Since tea taste varies by individual, unopened products can be returned. Opened food products cannot be returned for hygiene reasons.

​Q: How do I get a return label?​​

A: For returns due to quality issues, we provide prepaid return labels. Other returns require customers to cover shipping costs.

​Q: Can gifts be returned?​​

A: Yes, original order number required. Refund will be issued to original payment account.

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​Need More Help?​​

Our customer service team is always available:

• Email: service@acupofgoodtea.com

• Service Hours: Monday-Friday 9:00-18:00 (Beijing Time)

• Response Time: Within 24 hours